Jewellery care

▎Things to Note for Daily Wear

1. To ensure the longevity of your jewellery pieces, it is advised to remove them when playing sports, doing house work, showering or sleeping. Also avoid wearing them at hot springs, on the beach or at the swimming pool.

2. Handle your jewellery with care, protect them from impact against hard and abrasive surfaces. Although metals are flexible, excessive bending will cause metal to deform and eventually break.

❍ Storage and Cleaning ❍

1. To avoid dust and oxidation, please store your jewellery in a clean, dry and cool place. Avoid extreme temperatures and direct sunlight.

2. For basic cleaning, please gently wipe your jewellery with a damp soft cloth and store in an individual airtight bag when it's dry.

3. OYJ offers a range of care services and resources to help you care for your jewellery. Please contact our studio or on site stores directly to seek professional assistance.

▎Earrings

❍ About Wearing ❍

1. All of our earrings are sterling silver studs. If adjustment is required, please send it back to our studio or any on site stores for professional repair services.

2. If you've experienced skin-related issues with metal in the past, we recommend consulting a qualified healthcare provider before making a purchase.

3. For people with sensitive skin, it is advised to sanitize the earrings every time before wearing them. This is to prevent allergic conditions caused by dust and other adhesive substances on the earrings.

❍ About Earring Backs ❍

1. Each purchase of general stud earrings comes with a pair of silver plating or 18K gold plating earring backs. The modified stud earrings will have individual designs therefore it does not come with earring backs. If you lose the backs of your earrings, you can get them here.

▎Spring/Screw Clip-On Earrings

❍ About Wearing ❍

1. Ensure that the clip-on earrings are positioned properly. For screw clips, adjust them according to the thickness of your earlobes. New spring clip-ons may be tight initially, gently move the clip-on earrings a few times to loosen the spring mechanism before wearing.

2. Spring clip-on earrings may become loose after multiple uses. Please send them to our studio or any of our on site stores for professional repair.

3. Spring/screw clip-on earrings are also made of sterling silver or 18k gold plating. If you've experienced skin-related issues with metal in the past, we recommend consulting a qualified healthcare provider before making a purchase.

4. Any clip-on earrings may cause discomfort or pain due to prolonged wearing time, and individual sensitivity varies. Please assess your own situation, and if experiencing discomfort, it's advisable to remove them immediately.

▎Magnetic Earrings

❍ About Wearing ❍

1. The magnetic ear clip earrings use strong NdFeB magnets, which provide strong and durable magnetic attraction.

2. The strength of magnetic clip-on earrings varies from person to person. If you experience any pain or discomfort after wearing them, it is recommended to remove them immediately and seek professional medical advice. If you've experienced skin-related issues with metal in the past, we recommend consulting a qualified healthcare provider before making a purchase.

▎Bracelet / Bangle

❍ About Wearing ❍

1. Some bangle retain slight elasticity for self-adjustment. When deformed in shapes, please send it back to our studio or any on site stores for professional repair services.

2. Some gemstone bracelets are crafted using premium Japanese fishing line for durability. However, despite their inherent strength, they may still corrode or break due to excessive pulling or prolonged exposure to water. When such a situation occurs, please send it back to our studio or any on site stores to seek professional inspection and repair services.

❍ About Sizes ❍

1. The standard bracelet size is 6.5 and 7 inches. If adjustment is needed, please follow the repair procedure for modification. Any damage caused by self-adjustment may incur additional repair fees.

2. Certain styles have fixed sizes only due to their design and production. If you have a special request, please inquire in advance if additional production is open. Additional fees may be incurred.

▎Necklace

❍ About Wearing ❍

1. Certain styles use 14k alloy fine chains and soft materials. Please handle with care, avoid stretching to prevent breakage.

❍ About Sizes ❍

1. Standard necklace lengths are 16, 18, and 20 inches. Customers who purchase from the official website are entitled to one necklace resizing service within 7 days of receiving the product. Please refer to our return policy for more information.

2. Certain styles only have fixed lengths due to their design and production. Any special requirements, please inquire in advance if additional production is open. Additional fees may be incurred.

▎Ring

❍ About Wearing ❍

1. Due to temperature variations, finger sizes may vary in summer and winter, with a difference of approximately half to one size. It's best to measure them in the evening at room temperature for accuracy.

2. Due to the thermal conductivity of metals, they may experience varying degrees of temperature changes in hot or extremely cold environments. It is advisable to remove them to avoid discomfort from skin contact.
❍ About Sizes ❍

1. Conventional ring sizes are available for customization. OLIVIA YAO JEWELLERY follows the international ring size chart. For measurement, please click size guide. However, certain styles may have fixed sizes due to design and production. For any special ring size requirement, please inquire in advance if additional production is open.

2. Customers who purchase from the official website are entitled to one ring resizing service within 7 days of receiving the product. Please refer to our return policy for more information.