▎Daily Wear Cautions
 

1. To avoid any squeeze and crush or sweat and dirt building up in the jewellery gap, it is recommended to take off your jewellery when showering, exercising, hot springing, sleeping, and contacting sea water, because it will cause metal oxidation, falling off, and deformation.

2. Do not pull, shake, or press with your jewellery, nor rub it with any sharp objects. Although metals are flexible, too many times bending and folding will cause metal fatigue, which will result in a considerable level of worn-off, deformation, and damage. 

❍ Storage and Cleaning ❍

1. To avoid dust and oxidation, please store inside a sealed bag when not wearing, and keep in a cool and dry place. 

2. For basic cleaning, please wipe with a moist soft cloth, and store in a sealed bag when it is dry.

3. Each jewellery piece provides a lifetime maintenance service. When you need a thorough cleaning and maintenance service, please contact our studio, stores, or other sales channels directly to seek professional assistance.

▎Earrings
 

❍ About Wearing ❍

1. All the earrings are 925 sterling silver studs, please do not fold. If adjustment is required, please send it back to any store or studio for professional repair services. 

2. Every individual has a unique body constitution. If you have previous experience with skin-related conditions associated with metal, please seek the advice of a qualified healthcare provider prior to purchase. 

3. For sensitive skins, it is advised to sanitize the earrings every time before wearing them. This is to prevent allergic conditions caused by dust and other adhesive substances on the earrings.


❍ About Earring Backs ❍

1. Each purchase of general stud earrings comes with a pair of silver plating or 18K gold plating earring backs. The modified stud earrings will have individual designs therefore it does not come with earring backs. If you lose the backs of your earrings, you can buy them from us. 

2. The earring backs fix the ear pin with tenon principal. Please align the earring back hole vertically and let the ear pin go through completely when using it. Any skewed angle may cause it to fall off.

3. The inner structure of the earring backs is based on the principle of fixing the straight pin with a silicone ball. Please make sure the ear pin goes through it completely. If the angle is skewed and not aligned with the hole, it will easily fall off. The silicone of the brand new earring backs is usually tight. It may be too tight to insert smoothly, use some strength to insert back and forth a few times before wearing.

▎Spring Clip / Spiral Clip Earrings
 

❍ About Wearing ❍

1. Make sure clip earrings are in a comfortable position and adjust clip earrings according to the thickness of one's earlobe. Brand new spring clip earrings are usually tight. You may open and close the earrings a few times before wearing them, it will be more comfortable to wear. 

2. Spring clip earrings may be loosened after repeated use. In that case, please send it back to any store or studio for professional maintenance. 

3. Spring clip / Spiral clip earrings are fine plating sterling silver or 18K gold. Every individual has a unique body constitution. If you have previous experience of skin discomfort caused by metal, please seek the advice of a qualified healthcare provider for any skin-related or medical conditions prior to purchase. 

4. Any clip-on earrings may cause pain and discomfort after long hours of wearing. Feelings vary from person to person. Please evaluate your own condition. If any discomfort happens, it is recommended to take it off immediately.

▎Magnetic Earrings

❍ About Wearing ❍

1. The magnetic ear clip earrings use strong NdFeB magnets, which have a stronger lasting magnetic force.

2. The magnetic strength varies from person to person. If you experience pain or discomfort after wearing it, it is recommended to take it off immediately and consult professional medical advice. Prior to purchasing please seek the advice of a qualified healthcare provider for any skin-related or medical conditions.

▎Bracelet / Bangle  

❍ About Wearing ❍

1. Some bangle sizes are adjustable and can be adjusted by yourself. When deformed in shapes, customers can send it back to any store or studio for professional repair services.

2. Some styles of gemstone bracelets are designed with Japanese high-quality fishing lines. Although it is high tenacity, still it might be eroded or snapped due to strong pulling force or long-term wearing during the shower. When such a situation occurs, please send it back to any store or studio to seek professional inspection and repair services.

❍ About Sizes ❍

1. Bracelet's regular size is 6.5 and 7 inches. We offer one free length modification within 7 days. It is not recommended to modify by yourself. 

2. Certain styles have fixed sizes only due to their design and production. If you have a special request, please inquire in advance if additional production is open. Additional fees may be incurred.

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▎Ring 

❍ About Wearing ❍

1. Due to weathering factors, finger size is usually larger in summer and smaller in winter, the size difference is about half to one. It is suggested to measure the room temperature in the evening. 

2. Due to the thermal conductivity of metal, the ring temperature changes with the rise and fall of the temperature, it is recommended to take it off to avoid any skin discomfort.
 

❍ About Sizes ❍

1. Regular ring sizes can be customized. OLIVIA YAO JEWELLERY follows the international ring size chart. For measurement please click here. Only certain ring styles are size-fixed due to their design and production. For any special ring size requirement, please inquire in advance if additional production is open.

2. Each online order provides a one-time ring size-changing service within 7 days after delivery, please refer to the return policy for more information.

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▎Necklace

❍ About Wearing ❍

1. Certain styles use 14k alloy fine chains and soft materials. Do not pull the chain with your fingers, it may break. 

❍ About Sizes ❍

1. Standard necklace lengths are 16, 18, and 20 inches. Customers can change the chain length once for free within 7 days.

2. Certain styles only have fixed lengths due to their design and production. Any special requirements, please inquire in advance if additional production is open. Additional fees may be incurred.

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