Custom made

▎Bespoke Guidelines

1. We are delighted to offer personalized bespoke services for your jewellery needs. Due to variations in size, design, and material, different bespoke processes and costs may apply. Please note that bespoked products are non-refundable and non-exchangeable. Kindly take special notice of this policy.

2. If you have bespoke requests, please inquire through the Q&A section in the member center. We will evaluate your request and provide a response, typically within 3-5 days. Thank you for your patience.

3. You can also schedule a consultation at our flagship jewellery store located in Taipei Dunhua, where our jewellery consultants can provide you with a personalized experience. Click here to make an appointment.

4. Most of the styles showcased on our official website can be bespoked into 18K gold jewellery. For more information, please refer to our fine jewellery bespoke process.

▎Jewellery Engraving 

Some items offer personalized laser engraving services, allowing you to engrave memorable words onto metal details as small as 1mm. Check out jewellery available for laser engraving.

❍Bespoke Details ❍

1. The character limit will depend on the specifications of the jewellery. Engravings primarily use Roman English characters, and for special symbols or characters, please contact customer service beforehand.

2. For engraving styles please refer to the customized engraving products. The limit of characters will be determined by the specifications of the jewellery style. No changes after the order is placed. Each order charges NT$ 500.

3. Due to different designs, materials, and techniques, engraving service is not available for general products. Any special requirements please inquire in advance.

▎Customized Special Sizes

❍Rings ❍

1. For ring size measurement please check this page. It is recommended to measure at room temperature in the evening every day.

2. It is better to choose a less tight chainring. Finger circumference will be slightly different during summer and winter.

3. For wide band rings with a width exceeding 10mm, it is recommended to increase the ring size by 1-2 sizes when customizing. We suggest visiting our stores for assistance from our consultants in measuring.

❍Necklace ❍

1. The standard necklace length is 16 or 18 inches. The longer necklace style is 20 or 30 inches.

2. Certain styles are open for chain extension inquiry. There will be different quotations customized according to the material.

❍Bracelet ❍

1. Standard bracelet lengths are 6.5 and 7 inches.

2. Certain styles are open for chain extension by request. Additional fees may be incurred.

❍Earrings ❍

1. The size of the original metal designs cannot be customized due to different production principles for chains.

2. General length of the ear pin is 11 mm, and it can be modified by request. Additional fees may be incurred.

▎Metal

❍ Electroplating Products ❍ 

Regular electroplating products have 3 customized metallic colors to choose from: gold, rose gold, and silver. Please inquire in advance.

❍ Changing Metal ❍

If you wish to replace the original metal with pure K gold, 14K alloy, platinum, sterling silver, medical steel, etc., please inquire first. Different designs will have different quotations.

▎Gemstones

❍ Changing Gemstones ❍

Due to the difference in gemstone sizes and cutting shapes, if customers wish to change to a different style, please inquire first. Different gemstones will have different quotations.

▎Bespoke Fine Jewellery

We can provide most designs on our website in 18K gold. If you have any customization needs, please feel free to contact us.

❍ Order Process ❍

1. Please send your bespoked requirements and contact info to info@oliviayao.com or you can fill out our online appointment form now, and a dedicated representative will get in touch with you shortly.

2. We will arrange a face-to-face or telephone interview to further understand your bespoked requirements, budget, and time plan.

3. After the designer understands your requirements, they will prepare a design drawing. There will be a drafting fee of NT$3,000 , which can be deducted from the total bespoke cost.

4. After receiving the drafting fee, we will provide 1-2 design drafts within two weeks and schedule a second discussion with you to see if any adjustments are needed. The quotation includes two revision rounds; any additional revisions beyond the second round will incur extra charges.

5. After confirming the design drafts, we will provide a comprehensive quotation for this design. Upon receiving 50% of the quotation, we will commence production.

6. Once the design draft is confirmed, we will provide a working drawing and a quotation.

7.  Production time takes about 4-6 weeks.

8. You can settle the remaining balance upon collection, or we can arrange for delivery.

More about the bespoke jewellery process,click here.