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Purchase Information

｜Ring size guide｜

｜Shipping & Delivery Fees｜

｜Return and Refund policy｜

｜Natural gemstones｜

❍ Membership & Shopping Reward Points ❍

We continuously reward our loyal members by offering feedback incentives. Every purchase made on our official website accumulates shopping credits, with each credit equivalent to one New Taiwan Dollar. The maximum redemption rate is up to 5% of the total amount.

For detailed usage regulations, please click here.

❍ Shipping & Delivery Fees ❍

OLIVIA YAO JEWELLERY offers global delivery. However, some areas could not be delivered due to the pandemic situation. Shipping fees for different regions are subjected to the price after check out. Since all products are made to order, delivery time varies according to the production time.

• Product repairment：40-45 working days, starting from every other Monday.
• Customized products：25 working days, starting from every other Monday.
• Bespoked Fine Jewellery：30-40 working days, starting from every other Monday.
• Urgent order：3-5 working days, starting from every other Monday.

• Splitting orders: We do not accept free order splitting. If order splitting is required, it will be considered as two separate orders for calculating shipping fees and issuing invoices.

For more details please click here

❍ Wear and Care Instructions ❍

OLIVIA YAO JEWELLERY is a handmade fine jewellery brand. We take each jewellery design seriously from zero to one, gemstones are carefully selected by our craftsman, and the production of each jewellery piece is strictly examined. After we hand over the jewellery piece to customers with all our hearts, we also require customer's good care and maintenance in order to prolong the lifetime of the jewellery.
If you wish to keep your jewellery looking new, please read the wear and care tips.

❍ Return Policy ❍

OLIVIA YAO JEWELLERY after-sales service please click here.

❍ Ring Size Measurement Guide and Chart ❍

Our rings can be customized and resized, whether you need it a bit larger or smaller to better fit your wearing habits. You can easily determine your ideal ring size at home with just a ruler and a piece of paper. For more details please click here.

❍ About Materials ❍

OLIVIA YAO JEWELLERY uses natural semi-gemstones and metallic materials. Designer Olivia personally sources natural semi-precious stones and metals from gem exhibitions worldwide. Each piece is meticulously selected and crafted through design, setting, polishing, and testing, transforming into elegant, everyday wearable jewellery. Find out more about the metallic materials and natural gemstones we use.

❍ Gift Wrapping ❍

At OLIVIA YAO JEWELLERY, every moment matters. From our exquisite jewellery to the meticulous gift packaging, no detail is spared. We offer complimentary gift packaging services, you can also request a free all-purpose card to personalize your message or specify a heartfelt note.