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Purchase Information

 
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Membership and Reward Points Regulations 


We continue to reward members who continue to support us with shopping points. Each purchase on the official website receives online shopping reward points. Each point is equivalent to NT$ 1 and can be used up to a 5% discount on the total amount.

For more details about regulations please click here


   Shipping & Delivery Fees  ❍

OLIVIA YAO JEWELLERY offers global delivery. However, some areas could not be delivered due to the pandemic situation. Shipping fees for different regions are subjected to the price after check out. Since all products are made to order, delivery time varies according to the production time.

• In-stock products:3 workdays delivery
• Customized products:30-35 workdays delivery
• Product Repairment:35-40 workdays
• K-gold products:30-40 workdays delivery

• Splitting Orders: We do not accept requests for free order splitting. If you require order splitting, it will be counted as two orders for shipping fees and invoice issuance.

For more details please click here


 Wear and Care Instructions 

OLIVIA YAO JEWELLERY is a handmade fine jewellery brand. We take each jewellery design seriously from zero to one, gemstones are carefully selected by ourselves, and the production of each jewellery piece is strictly examined. After we hand over the jewellery piece to customers with all our hearts, we also require customer's good care and maintenance in order to prolong the lifetime of the jewellery.
If you wish to keep your jewellery looking new, please read the wear and care tips we edited for you.
 

 
Return Policy 

OLIVIA YAO JEWELLERY after-sales service please click here.
 


Ring Size Measurement Guide and Chart 

All our rings can be customized and resized, whether one inch more or less, they can match your wearing habits. Easy to measure at home. To find out your best ring size, simply use a ruler, a pen, and paper. For more details please click here.
 


About Materials 

OLIVIA YAO JEWELLERY uses natural semi-gemstones and metallic materials. All the materials are selected by the designer Olivia in person. Through the design and development, inlay pondering, matching experiments processes, it transformed into daily wearable fine jewellery. Welcome to Read and find out more about the metallic materials and natural gemstones we use.
 


Gift Wrapping 

Make every moment worthwhile because we care, from jewellery pieces to gift wrapping in your hands. OLIVIA YAO JEWELLERY provides free gift-wrapping services, you may request an all-purpose hot stamping gift card, either to write a personal message or leave a designated message to express your feelings.
 

 


❍ Personalized Jewellery 

OLIVIA YAO JEWELLERY believes jewellery is like perfume. When wearing, the different person presents subtle differences according to their personal traits. Our customers can enjoy a personalized jewellery design, as long as the metalsmithing techniques can fulfill the request, we will do our best to realize our customer's pursuit of beauty.