配送及運費

配送及運費
Shipping & Delivery Fees

我們的商品為接單手工製作，下單前請務必預留時間，因每款首飾的手工製作所花費的工時、備料時間不定。不同分類的出貨期間如下：

• 商品維修：自隔週一起算20-25個工作天
• 商品訂製：自隔週一起算20-25個工作天
• 貴重珠寶訂製：自隔週一起算30-40個工作天
• 急單：自隔週一起算3-5個工作天

若有急需、急件請事先詢問，我們將再依照需求進行建議，未事先溝通者，恕無法協助趕件製作，敬請體諒。

請注意，我們不會透過簡訊或電話通知「解除分期付款」或「額外扣款」等訊息，亦不透過簡訊告知送貨確認地址連結。

All our products are made to order. Please reserve time before placing the order because the handmade production time and preparation time for materials are all different.

Different categories have different production and delivery time:

• In-stock products：3 workdays delivery
• Customized products：20-25 workdays delivery
• K-gold products：30-40 workdays delivery

Please inquire in advance about any urgent demand or urgent order, we will give advice according to your needs. For those without prior communication, we will not assist with urgent orders. Sorry for any inconvenience.

Please be advised, that we will not send messages of installment payment cancellation or extra charges via SMS or phone calls, nor confirm the delivery address link via SMS.

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▎國內配送 Taiwan Shipping

1. 非免運活動期間，常態性單筆訂購滿 $6,000 元即有免運費優惠。

2. 一般宅配將由台灣便利帶物流寄送，約 1-2 個工作日送達 (不含例假日)，件數不限運費皆為 $60 元。

3. 超商取貨(店到店)可選擇 7-11 或全家便利超商，約 3-4 個工作日送達，運費皆為 $80 元。

4. 無法配送至郵政信箱。

5. 收件資訊若不全或超過領取時效導致退件，須支付重新配送費用。

1. During the non-free shipping promotion time, general orders over NT$ 6,000 will receive a free shipping discount.

2. General home delivery will be sent by Maple Logistics Express, about 1-2 workdays for delivery (excluding holidays), the shipping fee is NT 60 for unlimited pieces.

3. For convenient store pickup, you may choose 7-11 or Familymart, about 3-4 workdays for delivery, both shipping fees are NT$ 80.

4. No delivery service to PO box.

5. A shipment will be returned if the shipping address is incomplete and customers have to pay the shipping fee again.

▎國際配送 Global Shipping

[ 中國／香港／澳門 ]

1. 非免運活動期間，常態性單筆訂購滿 $12,000 元即有免運優惠。

2. 以順豐速運 SF Express 寄送，約 2-5 個工作日送達（不含例假日），商品運費統一為 $300 元，詳細運費準則請點閱 保養維修與運送服務。

3. 配合順豐寄送規定，請於訂單備註提供收件人統編或 ID。

4. 收件資訊若不全導致退件，須支付重新配送費用。

5. 若領取包裹時貴國欲收取商品之關稅，須由訂購人自行負擔，並請自行向當地海關聯繫。

6. 若包裹遭海關課稅，而訂購人不願支付關稅以致包裹需退回時，退款金額將扣除實際產生之來回運費及兩地關稅後，再退回原訂單餘額。

7. 寄送途中包裹遺失或遭竊，恕無法代為賠償。

[ China / Hong Kong / Macau ]

1. During the non-free shipping promotion time, general orders over NT$ 12,000 will receive a free shipping discount.

2. Delivery by SF Express takes about 2-5 workdays (excluding holidays ), the shipping fee is NT$ 300.

3. According to SF Express delivery regulations, each order must provide the recipient's ID number or company tax ID number.

4. A shipment will be returned if the shipping address is incomplete, the customer will have to pay the shipping fee again.

5. Customer may be charged for taxes as the order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Please contact local customs by yourself.

6. When the parcel is being taxed by the customs and the customer is unwilling to pay customs duties, the parcel will be returned. The refund will deduct the round-trip shipping and customs duties and then refunded the original order balance.

7. No compensation will be made for lost or stolen parcels during delivery.

[ 歐洲／美洲／其他 ]

1. 選擇國際航空掛號小包 Registered Air，非免運活動期間，常態性單筆訂購滿 $12,000 元享免運；選擇國際快捷包裹 EMS，單筆訂購滿 $20,000 元享免運。

2. 皆由中華郵政寄送，可選擇國際航空掛號小包 Registered Air（運費為 $600 元）或國際快捷包裹 EMS（運費為 $1,000 元）。詳細運費準則請點閱 保養維修與運送服務。

3. 收件資訊若不全導致退件，須支付重新配送費用。

4. 國際航空掛號小包 Registered Air 自台灣交寄後一般約 7-30 個工作天送達，各國郵政與轉運狀況不一，容易因自然或人為不可抗力因素延宕，不保證實際配達時間，為確保包裹準確送達，建議選擇國際快捷包裹 EMS。

5. 國際快捷包裹 EMS 自台灣交寄後一般約 5-10 個工作天送達，各國郵政與轉運狀況不一，不保證實際配達時間，為確保包裹準確送達，建議以此方式運送。

6. 各國實際進口關稅標準不同，若領取包裹時貴國欲收取商品之關稅，須由訂購人自行負擔，並請自行向當地海關聯繫。

7. 若包裹遭海關課稅，而訂購人不願支付關稅以致包裹需退回時，退款金額將扣除實際產生之來回運費及兩地關稅後，再退回原訂單餘額。

8. 單筆訂單超過 $8,000 元建議以快捷 EMS 運送，寄送途中包裹遺失或遭竊，僅能代為查詢投遞狀況，恕無法代為賠償。

[ Europe / America / Others ]

1. For international registered air parcels, free shipping on orders over NT$ 12,000. For international EMS, free shipping on orders over NT$ 20,000.

2. Delivery by China post, customer can choose international registered air parcel (shipping is NT$ 600) or international EMS (shipping fee is NT$ 800)

3. A shipment will be returned if the shipping address is incomplete, the customer will have to pay the shipping fee again.

4. International registered air parcel usually takes about 7-30 workdays for delivery. Since every country's post office and trans-shipment situations are different. The delivery time may be delayed and can not be guaranteed due to natural or other inevitable factors. For the delivery time of the parcel, the international EMS is recommended.

5. International EMS usually arrives about 5-10 workdays after delivery from Taiwan. The postal and transshipment conditions vary from country to country, and the actual delivery time is not guaranteed. For the accurate delivery of the parcel, international EMS is recommended.

6. Since the import customs duty varies from country to country, it is the receiver's responsibility to pay the duties and contact local customs.

7. When the parcel is being taxed by the customs and the customer is unwilling to pay customs duty, the parcel will be returned. Then the refund amount will deduct the round-trip shipping and customs duty and then be refunded to the original order balance.

8. When a single order is over NT$ 8,000, it is recommended to be delivered by EMS. If the parcel is lost or stolen during delivery, it can only track the shipping status, no compensation can be made.

▎如何查詢配送進度 How to track shipment status

收到訂單狀態顯示 [ 已完成 ] 的信件後，至會員中心＞訂單即可查看訂單配送進度。

每筆訂單皆會成立一組貨件追蹤編號，至貨件追蹤 URL 輸入後即可查詢物流狀況，若有疑問可隨時於訂單中留言詢問，網站管理員將於上班時間（例假日除外）回覆。

After receiving an email with an order status showing "Completed", go to Member Center > to check the order status on the delivery progress. Each order will generate one tracking number, go to the shipment tracking URL to check the shipping status. You may leave messages in the order whenever you have questions, the website administrator will reply during work hours (excluding holidays).

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