Terms
This website is operated by Olivia Yao Jewellery International Co., Ltd. Throughout the site, the terms"OYJ", “we”, “us” and “our” refer to Olivia Yao Jewellery. OYJ offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms and conditions stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.
Our store is hosted on Shopline Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
We reserve the right to refuse service to anyone for any reason at any time.
Our contract with you
These terms and conditions apply: so far as the context allows, to you as a visitor to Our Website; and in any event to you as a buyer or prospective buyer of our Goods.
We will accept your order by way of email confirmation. That is when our contract is made. Our email will also confirm details of your purchase and tell you when we will dispatch your order.
We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.
Your account with us
You agree that you have provided and will continue to provide accurate and complete information about yourself. We require this information to provide you with the Goods that you order.
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
You agree to accept responsibility for all activities that occur under your account and password. If you believe your account has been accessed without your authority, you should immediately inform us and log in to your account and change your password.
You agree that any username or email address selected by you, does not interfere with the rights of any third party and has not been selected for any unlawful purpose and that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.
We reserve the right to refuse you access to Our Website at any time.
Our Products
We do our best to ensure the images of the Products give you a good indication of what they look like in our showroom. However, please note that images are for illustrative purposes only. Although we make every effort to display Products accurately, as they are handmade, it is not always possible to accurately reflect colour, size, dimensions and texture through digital displays on web browsers. Your Products therefore may vary slightly from the images displayed on our Website.
Bespoke Products
The Olivia Yao Jewellery bespoke service invites you to create a timeless custom made jewellery pieces. If you are interested in creating a Bespoke Product, please contact us via email on service@oliviayao.com. One of our team will then be in touch to discuss the creation of your Bespoke Product. If you have any particular pieces you like already please do let us know; you can see our current collection of K-Gold jewellery here. We will also need your timeline and a rough budget, and if you are looking to create a bespoke ring we will also need your ring size.
If you'd like diamonds and gemstones, that is usually where we start; we will source a selection of beautiful stones for you to choose from. Once you've chosen your stone, a wax mock-up of the piece will be created and you'll be invited to either come into our Taipei Showroom to see it in person, or we can send you images.
We want to get the design perfect for you before we go ahead with production, so this process can take as little as two weeks, but can take a little longer if there are amendments to be made to the design.
Once the design is signed off, we will require a 50% deposit in order to put a Bespoke Product into production. You are under no obligation to buy up until the point the deposit is paid. It should then take around 4 weeks to create your finished piece. If you need something quicker than this, please do let us know as soon as possible during the process, and we will do our best to accommodate. The remaining balance is due upon collection or shipment of the final piece.
Once your Bespoke Product is ready, we will contact you to arrange collection or delivery. All Bespoke Products are shipped and insured via express delivery services ie. EMS, Fedex or SF Express.
Please be aware that as Bespoke Products are one-offs, they cannot be returned for a refund or exchange.
If for any reason you need to cancel an order for a Bespoke Product, please contact us as soon as possible. In some cases, we may be able to cancel your Bespoke order, and only charge you the deposit. However this will not always be possible, and the full price will therefore need to be paid.
Made to Order Products
Products bought from our Website that are made to order will take approximately 4-6 weeks to be produced and delivered to you. However lead times may vary from product to product due to the availability of the materials used.
Once your order has been placed, products will be placed into production almost immediately. Please let us know as soon as possible if you need to cancel your order, as once products have been placed into production, cancellations will not be possible.
We can also make the majority of our jewellery in solid gold, so if you are interested in a particular piece please do get in touch with our Clients team on service@oliviayao.com.
Please be aware that as made to order products are one-offs, they cannot be returned for a refund or exchange.
Prices and Payment
We endeavour to keep prices of Goods updated and accurate, though from time to time there may be inaccuracies or changes to price. Changes to price will not affect any order you have already placed. Prices for our Goods are subject to change without notice.
It is always possible that Goods on our Website may be incorrectly priced. In this case, we will not send your order until you have confirmed that you accept the new price or if you wish to cancel your order.
Banking charges by the receiving bank on payments to us will be absorbed by us. All other charges relating to payment in a currency other than New Taiwanese Dollar will be absorbed by you.
The Price of a product includes TW VAT (where applicable).
The Price of a Product does not include delivery charges. Our delivery charges will be advised during the checkout process, before you place your order.
We accept all major credit and debit cards, which are clearly shown at the checkout. We also accept payment via PayPal. When selecting the PayPal option at checkout, you will be directed to the PayPal site to review the amount, before completing the transaction and being returned to our Website.
You confirm that the payment method used is yours or that you have been specifically authorised by the owner to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
If any product is out of stock, you will be refunded in full.
Delivery
We endeavour to dispatch goods within 1-3 working days, however during busy periods dispatch may take slightly longer. We ship all orders through registered, recorded delivery, and are happy to help with any urgent delivery requests. Please ensure that someone is present to accept and sign for your delivery.
For pieces that are Made to Order, please allow 4-6 weeks for delivery. Please note that lead times may vary from product to product due to the availability of the materials used. If we think delivery will take longer than estimated, we will communicate this to you as soon as possible after your order has been placed.
At this time we are unable to cover taxes and duties for orders to other destination countries, and these will be your responsibility. This is applicable to all products, including Made to Order and Bespoke items.
Goods are sent at our risk until signed for by you or by any other person at the address you have given to us. We will send you a message by email to tell you when we have dispatched your order, also providing details to track your order. All solid gold pieces and bespoke products will be sent insured via Express Delivery Services ie. EMS, Fedex or SF Express.
We cannot be held responsible for delays caused by customs authorities in the destination country.
Returns and Cancellations
Online purchases come with a 7-day inspection period, not a trial period. For returns, please ensure the product and accompanying gifts are in new and complete condition. Please contact us through the official FB page or the messaging system of the website. Submit the return form to our customer team via the aforementioned messaging system or email (service@oliviayao.com). Our standard return form can be found here. Please include this form in your package to ensure efficient processing of your return. Our goal is to process returns within 3 working days of receiving them, but it may take longer during busy periods.
- Return: After completing the application, pack the invoice, product, and gift in the original packaging. The product must be returned within 7 days after delivery to our address: 1F, No. 311, Sec. 1, S. Dun Hua Rd., Taipei City. Whenever possible, the product should be returned in a way that preserves its original condition; include our delivery slip; mark as "Return" (on external packaging); the risk and cost of the return process will be borne by you. Upon confirmation of the correct return, a refund will be processed, excluding interbank transfer fees.
- Exchange: After completing the application, pack the invoice, product, and gift in the original packaging. Each party will bear the shipping cost for a single exchange. After confirming the correct return, an exchange will be processed. If the buyer wishes to exchange for a different style of product, the refund of the price difference does not include interbank transfer fees.
For customized products (including on-demand production, customization, engraving, and/or personalized products, e.g., clip changes, engraving, design modifications, size adjustments, personalization), or special items for events (such as lucky bags, limited-time sales, live broadcast orders), refunds are not provided unless the product is defective.
If the received product is defective: You must notify us by email (service@oliviayao.com), including all details of the order and the defect or reason for return. Once any defect is discovered, the product must be returned as soon as possible. The returned product will be replaced or refunded at our discretion.
If you wish to cancel your order, please notify us as soon as possible. Unfortunately, once an order is dispatched, it cannot be canceled and must be returned through our standard return method.
Model Cancellation Form
(Complete and return this form only if you wish to cancel your order.)
To Olivia Yao Jewellery International Co., Ltd., F/1, No.311, Sec.1 S. Dun Hua Rd. Taipei 106, TAIWAN (R.O.C); email: service@oliviayao.com
[*] Delete as appropriate
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent by post):
Date:
Repairs
If you do happen to take your jewellery on an unexpected adventure, and they need any sort of restoration, we offer a repairs service for all our jewellery. For more information please contact our Clients Team via email.
Returns for repair should be sent back to us at the following address, using your preferred delivery method. We always advise customers to obtain a tracking number or proof of receipt for return shipments. At this time we are regrettably unable to cover the cost of shipping and duties for repairs. Repairs can also be dropped off at our Taipei showroom, also based at the address below.
Olivia Yao Jewellery International Co., Ltd. // REPAIRS
RETURN SHIPMENT TO ORIGIN
F/1, No.311,
Sec.1, S. Dun Hua Rd.
Taipei 106
TAIWAN (R.O.C)
Please make sure to include your name, order number and email address on the repairs form supplied. We endeavour to repair all items within 6 weeks, and will let you know as soon as they are ready to be returned to you, or alternatively you can collect your items from our showroom in S. Dun Hua Rd., London.
We also offer a re-sizing service for all our rings. For more information and pricing, please contact our Clients Team via email.
Personal Information
We take our customers' privacy seriously and we will only collect and use your personal information as outlined in our Privacy Statement. Our Privacy Statement fully complies with the Personal Information Protection and Electronic Documents Act and represents the industry’s best practice. To view our Privacy Policy, please see the page on Our Website.
Disclaimers
We reserve the right, at our sole discretion, to update, replace or make changes to Our Website, the Content, or to any of the Goods, at any time and without prior notice. You can review the most current version of the Terms and Conditions at any time at this page. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
There may, on occasion, be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
The service and all products and services delivered to you through the service are provided without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee, represent or warrant the compatibility of Our Website with your equipment, software or telecommunications connection.
In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.
Content and Intellectual Property Rights
We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in: text, graphics, logos, icons, images, digital downloads, data, and software.
We also claim copyright in the designs and compilation of all Content of Our Website. Title and ownership rights will remain the sole property of us and we will strongly protect those rights in all countries and territories. Except as set out below, you may not copy, modify, publish, transmit, transfer, sell, reproduce, derive works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
You may not use our name, logos, trademarks or any other Content on any website of yours or that of any other person.
Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not electronically store a significant portion of any Content.
In certain circumstances and only if published credit to Olivia Yao Jewellery (and OYJ’s relevant social handle) is given, you may share promotional imagery found on www.oliviayao.com.tw through social and other channels. You may not adapt, alter or create a derivative work from any www.oliviayao.com.tw content or imagery prior to sharing, without prior written permission of OYJ.
Indemnity
You agree to indemnify, defend and hold us harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of any other person.
Miscellaneous Provisions
We will communicate with you by email and you agree that email communications are contractually binding in the same way as signed and dated paper sent by post.
Where we provide goods or services without specific charge to you, then it is deemed to be provided free of charge, and accordingly, there is no contractual nor other obligation upon us in respect of those goods or service nor shall we confer any benefit or obligation on any third party.
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control.
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Taiwan.
Other Important Terms
All credit notes, goodwill discounts and gift cards will be issued with an expiry date. Expiry dates are determined at our discretion, unless stated otherwise.
From time to time we may offer a free gift with purchase. If you wish to return an order placed during a gift with purchase promotion, all items received must be returned.
Definitions
In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from us to you.
“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.
“Our Website” means the entire computing hardware and software installation that is or supports Our Website.
“Goods” means any of the pieces we offer for sale on Our Website.
“Content” means any material in any form published on Our Website by us.
Last updated Jan 2024
Please make sure to include your name, order number and email address on the repairs form supplied. We endeavour to repair all items within 6 weeks, and will let you know as soon as they are ready to be returned to you, or alternatively you can collect your items from our showroom in S. Dun Hua Rd., London.
We also offer a re-sizing service for all our rings. For more information and pricing, please contact our Clients Team via email.
Personal Information
We take our customers' privacy seriously and we will only collect and use your personal information as outlined in our Privacy Statement. Our Privacy Statement fully complies with the Personal Information Protection and Electronic Documents Act and represents the industry’s best practice. To view our Privacy Policy, please see the page on Our Website.
Disclaimers
We reserve the right, at our sole discretion, to update, replace or make changes to Our Website, the Content, or to any of the Goods, at any time and without prior notice. You can review the most current version of the Terms and Conditions at any time at this page. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
There may, on occasion, be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
The service and all products and services delivered to you through the service are provided without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee, represent or warrant the compatibility of Our Website with your equipment, software or telecommunications connection.
In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.
Content and Intellectual Property Rights
We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in: text, graphics, logos, icons, images, digital downloads, data, and software.
We also claim copyright in the designs and compilation of all Content of Our Website. Title and ownership rights will remain the sole property of us and we will strongly protect those rights in all countries and territories. Except as set out below, you may not copy, modify, publish, transmit, transfer, sell, reproduce, derive works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
You may not use our name, logos, trademarks or any other Content on any website of yours or that of any other person.
Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not electronically store a significant portion of any Content.
In certain circumstances and only if published credit to Olivia Yao Jewellery (and OYJ’s relevant social handle) is given, you may share promotional imagery found on www.oliviayao.com.tw through social and other channels. You may not adapt, alter or create a derivative work from any www.oliviayao.com.tw content or imagery prior to sharing, without prior written permission of OYJ.
Indemnity
You agree to indemnify, defend and hold us harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of any other person.
Miscellaneous Provisions
We will communicate with you by email and you agree that email communications are contractually binding in the same way as signed and dated paper sent by post.
Where we provide goods or services without specific charge to you, then it is deemed to be provided free of charge, and accordingly, there is no contractual nor other obligation upon us in respect of those goods or service nor shall we confer any benefit or obligation on any third party.
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control.
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Taiwan.
Other Important Terms
All credit notes, goodwill discounts and gift cards will be issued with an expiry date. Expiry dates are determined at our discretion, unless stated otherwise.
From time to time we may offer a free gift with purchase. If you wish to return an order placed during a gift with purchase promotion, all items received must be returned.
Definitions
In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from us to you.
“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.
“Our Website” means the entire computing hardware and software installation that is or supports Our Website.
“Goods” means any of the pieces we offer for sale on Our Website.
“Content” means any material in any form published on Our Website by us.
Last updated Jan 2024